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Job opportunity: Engineer II-VAS NOC at MTN Uganda

MTN-Uganda is looking for an Engineer II-VAS NOC. If you’re interested in the job and you’re qualified, this is an opportunity you shouldn’t miss.

Job Summary:
The Engineer II-VAS NOC will be responsible for offering initial support and troubleshooting activities for all MTN -Uganda customer complaints escalated by customer service and escalate incidents that require the attention of high level support as well as ensure availability of VAS / IN Infrastructure / Services through 24 hour Network Monitoring and timely escalation of faults to respective Senior engineers.

Key Duties and Responsibilities:

  • The incumbent will ensure availability of VAS/IN Infrastructure /Services through 24 hour Network
  • Responsible for monitoring and timely escalation of faults to respective senior engineers.
  • Perform initial support and troubleshooting activities for all customer complaints escalated by customer service and escalate incidents that require the attention of high level support.
  • Compile fault updates and reports to management over service affecting faults.
  • Coordinate the resolution of faults or escalated incidents until closure – also ensure timely communication to stakeholders in case of critical failures.
  • Ensure that VAS/IN SLAs with subscriber operations department are met on a regular and consistent basis.
  • Responsible for the resolution of work orders as assigned.
  • Ensure that all VAS/IN nodes are integrated into the available fault management tools.
  • Ensure that all nodes for VAS/IN report statistical performance into FACTs or any other available performance analysis tool.
  • Actively participate in VAS/IN Projects as and when required.
  • Actively participate in routine testing of all VAS/IN products to ensure optimal performance.
  • In charge of the automation of those routines that can be automated.
  • Perform any other duties as may be assigned from time to time

Qualifications, Skills and Experience:

  • The applicants for the MTN Engineer II-VAS NOC career opportunity must hold a Bachelor of Science degree in Electronics/ Electrical or Telecommunications Engineering.
  • At least two years’ experience in this area of specialization in telecommunications systems Operations.
  • Proficiency in Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point etc.).
  • Experience in GSM/VAS/IN related network management processes.
  • Excellent computing Skills (Linux/Unix basic skills, MS Office).
  • Excellent report writing skills.
  • Excellent interpersonal and communication skills.
  • High levels of attention to detail.
  • Excellent report writing and analysis skills.
  • Ability to work with minimal supervision.
  • Can-do attitude.
  • Flexibility to do shift work.
  • Proven ability to work long hours.
  • Do emergency unscheduled work.

How to Apply: 
Interested candidates should send/deliver their Job Applications  with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.

Deadline for submission: 2nd March, 2016

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