Effectiving next month,  Kenyan Citizens applying for their passports will be required to apply for the document through the e-Citizen portal.

The communication came through the Twitter handle of the Immigration Department.

The communication said that starting Next month(April), they will only accept online passport applications, using e-citizen.


The process will take at least 10 working days to get your first passport once your form has been physically submitted at the Immigration offices. For all other application types, it should take at least 5 working days. It can take longer if more information is needed or your application hasn’t been filled out correctly.

Users can sign up using their National ID card numbers, and once you create an account you will be required to access the Immigration site where you will access the Passport application forms.

Once correctly filled and payment is made through mobile money, Credit, Debit Cards and online banking from local banks the user will be required to print out a form, sign and date the form, add any documents or photographs that are needed, and return it for processing.

eCitizen is the one-stop portal for Government information and services. eCitizen pioneered the concept of providing cross-agency, citizen-centric information and services, to help Kenyan Citizens complete their transactions conveniently. It is an initiative by the Ministry of Finance and is managed by the ICT Authority of Kenya(IDA).