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MTN, Crane Bank Launch Mobile Money ATM Cash Out Service

MTN Uganda's CMO, Ernst Fonternel
MTN Uganda’s CMO, Ernst Fonternel

In a partnership with Crane Bank – one of Uganda’s largest indigenous banks – the MTN Mobile Money cash out service allows MTN customers to withdraw money from Crane Bank’s ATMs using their phone.

According to the central bank, Mobile Money transactions totaled Ushs11.7 trillion in 2012, which was a 211% increase since 2011. MTN continues to lead Mobile Money in Uganda with almost 5 million registered users since their launch in 2009.

“The MTN Mobile Money ATM cash out service is a great addition to the Mobile Money platform since it adds another level of convenience now that your phone will act as the plastic electronic ATM card,” said Ernst Fonternel, MTN Uganda Chief Marketing Officer.

“MTN Mobile Money is making a significant contribution in realizing real achievements in respect of financial inclusion in Uganda, and we are proud to spearhead a new dimension in Mobile Money convenience through partnering with banks to continue giving Ugandans world class and universal access to Mobile Money services,” Fonternel said.

He welcomed the partnership with Crane Bank, saying that it was yet another milestone to the success of MTN Mobile Money in Uganda.

Crane Bank General Manager A.R Kalan said Crane Bank is a leading private sector bank known for its innovative and customer friendly products meant for masses. Crane Bank is ranked No.1 amongst the indigenous Banks in Uganda. The financial year 2012 was a land mark year for Crane Bank having achieved its highest profit levels since its inception which was Ush.103.27 Billion and with a Capital & Reserves of Ush.259.8 Billion as at 31 December 2012. Crane Bank, which has been serving the nation for over 18 years, is continuously expanding its geographic footprint, with present network of 34 Branches and over 600,000 customers. Crane Bank will by the year 2014 planning to increase its Branch network in Uganda to 50 Branches. Crane Bank also has installed a wide network of 96 ATMs across Uganda, which includes both onsite and offsite ATMs. The entire ATM network can be used by the MTN customers for mobile money.

We also operate a 24 hour call center to assist the customers and non-customers accessing any of our delivery channels such as ATMs, our Point of Sale Merchant Establishments, Credit Card and Internet Banking Products.

Crane Bank is focusing on the rural market by opening up their branches for the development of the people and their businesses. Crane Bank continues to deploy technology for use in banking. Continued focus on leveraging technology has resulted in process efficiencies and enhanced customer convenience. Crane Bank has identified technology as a key driver of its growth strategy and continues to leverage information technology as a strategic tool for its business operations to gain competitive advantage by offering customer convenience and improved service as well as improving productivity and efficiency.

Crane Bank has been very successful in bringing a large number of non- banking populations in to the banking mainstream, rendering basic banking within their reach through expanded delivery channels, boosting their confidence, attracting them with wide variety of affordable services and setting higher standards for customer service.

Crane bank feels confident that with the launch of the Mobile Money ATM cash out service, another new 24X7 service for masses will be available to those, who are registered customers of MTN Mobile Money.

Crane Bank has once again won the Prestigious “Bank of the Year” Award for 2012 for the 8th time. This award is given by “The Banker” Magazine which is an associate publication of “The Financial Times” in the United Kingdom. Previously, Crane bank won this award in 2003, 2005, 2006, 2007, 2008 2009 and 2011.

MTN Mobile Money has enjoyed unprecedented success since it was launched four years ago, now registering in excess of 28million transactions each month and, thereby contributing significantly to MTN Uganda’s Revenue.

As per the GSMA 2012 Global Mobile Money adoption survey, MTN Uganda ranks 2nd in terms of number of active Mobile Money customer accounts in the world.

To access the ATM cash out service, a customer undergoes an easy two part process. On the phone, the customer has to dial *15#, Select ATM withdrawal under the menu, select 1 to generate a TIN code (4 digit number) , and then enter your mobile money pin. You will then receive your TIN code, which you will use at the ATM machine to withdraw cash without a card.

When the customer goes to the ATM machine, the customer will select Mobile Money, and then select MTN Mobile Money, enter their phone number, the amount they wish to withdraw, and their TIN code to withdraw cash. It’s that simple.

Join the New World of Better Money, Register for an MTN Mobile Money account today.


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