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Customer experience

7 posts
  • How - To

From Service to Experience: How Modern Contact Centers Strengthen Brand Loyalty

byPC Tech
March 10, 2026
Patricia Kiconco, Head of Customer Experience and Care at MultiChoice Uganda. (FILE PHOTO) Patricia Kiconco, Head of Customer Experience and Care at MultiChoice Uganda. (FILE PHOTO)
  • Business
  • Columns
  • Editor's Pick
  • Featured
  • OP-ED
  • Special Coverage

OP-ED: Balancing Automation and Human Touch For Good Customer Experience

byColumnists
June 22, 2021
Dorcas Muhwezi, MTN General Manager Customer Experience. (FILE PHOTO) Dorcas Muhwezi, MTN General Manager Customer Experience. (FILE PHOTO)
  • Business
  • Columns
  • Covid-19
  • Editor's Pick
  • Featured
  • MTN
  • OP-ED
  • Social Media

OP-ED: Use Social Media and Digital Channels to Enhance Customer Experience During Lockdown

byColumnists
July 12, 2021
Customer service support team. COURTESY PHOTO Customer service support team. COURTESY PHOTO
  • Editor's Pick
  • Features
  • Learn

How Answering Services Enhance Customer Experience

byNathan Ernest Olupot
August 5, 2023
  • Business
  • Features
  • Learn

Enhance customer service experience using self-service

byStaff Writer
August 8, 2016
Customer Experience Tech | Courtesy Photo/Pexel Customer Experience Tech | Courtesy Photo/Pexel
  • Business
  • Features
  • News
  • Technology

Most Important Customer Experience Tech Trends in 2019

byStaff Writer
April 24, 2019
Image Credit: Marketing Donut Image Credit: Marketing Donut
  • Features
  • Social Media

How Customer Experience Can Be The Best Marketing Strategy

byKarim Makumbi
March 16, 2017

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