Glovo has launched its operations in Kampala, a move that is part of its continued market expansion strategy having entered Africa in 2018 starting with Morocco followed by Kenya now Uganda. The expansion into Uganda will make it the second market in East Africa for the company, and the fourth African country where the firm has established operations.
Glovo is a multi-category on-demand platform that allows users to order anything with a via their smartphone. It is entirely focused on helping customers with their immediate needs in busy cities. Customers can order anything that fits on a motorbike and it will be delivered to them. These include groceries from Carrefour and other partners, restaurant food from KFC, Java House and a wide range of the best local food, and an array of drinks and other products.
Restaurant food is delivered in a triple layer multi-compartment thermally insulated bag that has been extensively tested to ensure hot food arrives steaming hot and even ice cream arrives cold, even in the same delivery.
Speaking during the launch, Mr. William Benthall, Glovo’s General Manager for Sub-Saharan Africa, expressed his optimism towards the new venture.
“We are extremely excited about our launch in Uganda and we think that residents of Kampala should be feeling the same way. Hundreds of thousands of people in cities across Africa are already used to integrating Glovo into their daily lives to help them to save time and money and we are optimistic that our solution will be a welcome addition to customers, restaurants and stores in Uganda,” said Benthall.
He added that Uganda is a uniquely interesting market for Glovo since residents of Kampala are used to using Boda Boda’s to move around and order food and other products. In addition to this informal market, there is also a large segment of the population using apps to move around or order goods for delivery.
“This provides an interesting opportunity to introduce a fresh new service with low prices and amazing user experience,” Benthall said.
Customers can also use the platform to request a rider to send or collect packages, and they can track their rider at all times and whatever they order on the platform should be with them in under 45 minutes and If it arrives in over 60 minutes the delivery is free.