Safaricom’s M-PESA has been re-certified by the GSM Association, a recognition that underscores the company’s commitment to providing secure, transparent, and reliable financial services. This re-certification boosts consumer trust, facilitates stronger commercial partnerships, and sets a benchmark for the mobile money industry.
Commenting on the re-certification, Safaricom CEO, Mr. Peter Ndegwa said, “This certification is evidence that we have taken a step further to ensure that customers’ funds are in safe hands, that their rights are being observed through our business practices, and that a high level of customer service can be expected.”
He adds “Certification is a sign that our business practices are among the best in the industry, that we are providing a secure, transparent, and reliable mobile money service. We are a trustworthy and responsible mobile financial service provider and an attractive candidate for collaboration with innovators and the business community.”
M-PESA was one of the pioneering mobile money operators to receive this accreditation in 2018 and has consistently maintained its certification. The mobile phone-based money transfer service continues to play a crucial role in developing Kenya’s financial sector and has gained popularity globally in the past decade. There are 31.5 million active M-PESA users, processing over KES40.2 trillion in transactions annually (as of the end of March 2024).
With over 690 million registered accounts globally, mobile money services are significantly contributing to financial inclusion and improving lives worldwide.
See also: Safaricom hits 1,000+ 5G sites, expands coverage across all Kenyan counties
