Description:
Diagnose and resolve technical hardware and software issues.
Details Organisation:
International Medical Group (IMG) constitutes an NGO, International Medical Foundation (IMF), a hospital, International Hospital Kampala (IHK), a health management organization (IMC) with a network of clinics upcountry and in Kampala.
IMG is committed to making a difference to healthcare in Uganda through education, innovation, applied research, community outreaches.
Job Role:
Provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Specific Responsibilities:
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Inform management of recurring problems.
- Stay current with system information, changes and updates.
Education and Experience:
- Bachelor’s degree in Information Technology, Computer Science or any related field.
- CCNA Certification and or any Linux Certification will be an added advantage.
- Working knowledge of fundamental operations of relevant software, hardware and other equipment.
- Knowledge and experience of customer service practices.
- 2 years experience in a related field.
Key Competencies:
- Oral and written communication skills.
- Good learning skills.
- Customer service orientation.
- Problem analysis.
- Problem-solving.
- Adaptability.
- Team interaction.
- Planning and organizing.
- Attention to detail.
- Stress tolerance.
Interested applicants should send their CVs, applications and certificates (including 3 work references) via BrighterMonday.
Deadline for submission is Wednesday, April 27th 2016.[related-posts]
