Banking and PaymentsFeaturedNews

Centenary Bank Launches its CenteWhatsApp Banking Service

The CenteWhatsApp banking service is designed to offer more convenience to the bank’s more than 2.5 million customers, with utmost priority on security.

Story Highlights
  • CenteWhatsApp banking is designed to provide centenary bank customers access to a wide range of banking services directly through WhatsApp.
  • CenteWhatsApp banking represents a significant step towards redefining the banking experience and promoting financial inclusion in Uganda.
  • The landscape of banking is evolving rapidly and more so, mobile banking, driven by advancements in technology.
  • To access CenteWhatsApp banking, customers must save the bank’s verified WhatsApp number 0744 200 555 in the phone contacts.

Centenary Bank today announced the launch of its latest innovation, CenteWhatsApp banking, a pioneering service designed to provide customers with convenient and secure access to a wide range of banking services directly through WhatsApp.

CenteWhatsApp banking leverages the ubiquity of WhatsApp to bring banking services closer to customers, ensuring they can transact anytime, anywhere, through the messaging platform on their mobile devices. This initiative represents a significant step towards redefining the banking experience and promoting financial inclusion in Uganda.

Fabian Kasi; Managing Director at Centenary Bank expressed his enthusiasm about the launch, stating, “The introduction of WhatsApp Banking is a great opportunity and a testament to our commitment to providing accessible, convenient, and secure banking solutions for all.” “WhatsApp, being one of the most widely used messaging platforms globally, offers a familiar and user-friendly interface that empowers our customers to seamlessly manage their finances at their fingertips with instant messaging, response, and the ability to chat with a call center agent for resolution of any issue at hand.”

Kasi said the landscape of banking is evolving rapidly and more so, mobile banking, driven by advancements in technology and the changing preferences of our valued customers.

“It is our responsibility, as a forward-thinking institution, to stay ahead of these changes and embrace innovations that not only meet but exceed the expectations of our clients in need of information and Banking services in real-time,” he said.

Through Centenary’s WhatsApp Banking, customers can perform a range of banking activities, including getting a mobile loan of up to UGX5 million, checking account balances, reviewing transactions, transferring funds, paying bills, and receiving real-time notifications.”

In Pictorial (L-R): Godfrey Joga Ssebukulu; Executive Director of Craft Silicon, Vivek Bhirud; Country Manager of Craft Silicon, Fabian Kasi; MD at Centenary Bank, Joseph Balikuddembe, and Charles Kabanda General Manager Retail & Microfinance at Centenary Bank during the launch of CenteWhatsApp Banking Service at Mapeera House.
In Pictorial (L-R): Godfrey Joga Ssebukulu; Executive Director of Craft Silicon, Vivek Bhirud; Country Manager of Craft Silicon, Fabian Kasi; MD at Centenary Bank, Joseph Balikuddembe, and Charles Kabanda General Manager Retail & Microfinance at Centenary Bank during the launch of CenteWhatsApp Banking Service at Mapeera House.

To access CenteWhatsApp banking, customers must save the bank’s verified WhatsApp number 0744 200 555 in the phone contacts, go to the WhatsApp platform, and send a chat/message to get started. A menu will be displayed for the customer to select the preferred option and then follow the prompts to complete the transaction. All transactions are secured with a One Time PIN (OTP) sent to the customer’s number registered with the bank for accessing the CenteMobile banking service.

The CenteWhatsApp banking service is designed to offer more convenience to the bank’s more than 2.5 million customers, with utmost priority on security.

This new initiative is in line with the bank’s strategic objective to become a SMART Bank by 2026 by offering inclusive and innovative financial solutions to all, especially in rural areas, and in a sustainable manner.

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Joan Banura

Joan Banura is an aspiring journalist with a passion for all things tech. She is committed to providing insightful and thought-provoking content that keeps our readers informed and engaged.
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