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Digital Payment Providers, Banks Partner to Fight Fraud in the Financial Sector

The National Payment Systems Services Association has partnered with Uganda Bankers Association (UBA) to fight fraud that had become a threat to the financial sector and the growth in digital financial services.

The National Payment Systems Services Association has partnered with Uganda Bankers Association (UBA) to fight fraud that had become a threat to the financial sector and the growth in digital financial services. According to the Central Bank of Uganda, the country has 17 National Payment Systems Providers including MTN Mobile Money and Airtel Money, and 25 commercial banks. These are all being targeted by fraudsters.

Richard Yego, the Managing Director of MTN Mobile Money Uganda Limited revealed during a webinar on anti-Mobile Money fraud held at the MTN headquarters recently that a Memorandum of Association has been signed between the two parties to collectively fight fraud in the financial sector.

“We have realized that fraudsters hitting the bank and mobile money customers are the same and we, therefore, plan to put up a centralized cyber security monitoring system that will enable us to blacklist any person or number suspected to have defrauded a bank customer so that the suspected fraudster is unable to do the same to a mobile money customer and vice versa,” he said.

Yego went on to add that MTN Mobile Money Uganda Ltd has strengthened its security features to include the inability of the mobile app to function without a sim card and to stop mobile money transactions within 24 hours once a sim card has been swapped.

This comes as mobile money fraud incidences sharply decline by more than 80 percent following MTN MoMo’s anti-fraud campaign launched in collaboration with Pastor Martin Ssempa dubbed Stop Bafere (bafere a local term to mean fraudsters), more than three months ago.  The telecom’s target, however, is to achieve zero mobile money fraud incidence level.

Kenneth Natukunda, a Certified Financial Crime Specialist (CFCS) at the Financial Intelligence Authority (FIA) said that it had become a challenge in fighting mobile money fraud amidst sim card registration exercises as fraudsters used sim cards registered in the names of dead people or old people in rural areas ignorant about the transactions.

He urged mobile phone owners to verify sim cards registered under their identification documents.

Patricia Amito, the spokesperson at Uganda Bankers Association said that financial sector customers should take interest in monitoring transactions in their bank accounts to stop any incidence of fraud.

Meanwhile, Andrew Rugamba, representing Airtel Mobile Commerce appealed to mobile money customers to follow the rules of security when transacting using mobile money, including not sharing their PINs or the One-Time Passwords (OTP) with anyone, and not using simple PIN combinations that can easily be guessed, such as 00000 or 12345 or 33333.

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