Telecoms in Uganda are always finding ways of making their customers happy and satisfied with their services – introducing affordable and cheap data bundles, free calls across the same network, giving back through charitable events, and so forth. Telecom firm MTN Uganda is one of the firms that do so.
Newly introduced in Uganda, Vodafone has also started reaching out to its customers with the aim of strengthening the relationships built while approaching service at a more personable level in all the service centers.
As of last week, the firm’s activities involved the CEO; John Ndego together with his executive team and Vodafone staff taking the lead in providing exceptional service at the different Vodafone shops and kiosks.
“It is important to meet our customers face to face because it gives us an opportunity to listen to them; understand their needs, appreciate their feedback and fortify our relationship with them. We always strive to put the customers’ needs first and endeavour to add value to them above everything else,” Ndego said in a press statement.
The activities aimed to improve customer experience, by making it easy for the customer to understand the company’s products, how to manage their data usage and provide feedback on our internet solutions. Throughout the week Vodafone staff are took part in enhancing customer centricity at all customer touch points.
Commenting on the fun packed week, Rebecca Atuhairwe, Head of Customer Service in a press statement said, “At Vodafone, we believe that customer service is everybody’s responsibility and therefore having our executive team take lead in this initiative re- enforces this belief as they lead by example.”
This initiative is one of the ways through which Vodafone has been cementing the relationship with its customers and will continue to carry out in a bid to feel the pulse of the customer.