Uber Guidelines to Uber Riders and Drivers to Avoid Being Banned From Using the Service

Ride-hailing service Uber’s user base has grown substantially in the recent years becoming one of the most transport service preferred options in it’s available countries. Now, the company has released some guidelines to make riders as well as drivers aware about the reasons that can get them banned from using its service.

Even though the company specifies that the guidelines are meant for US only, there is a very good chance that the mentioned problematic behavior can get you into trouble with the company anywhere around the world.

Here are some reasons you could lose access to Uber as a rider:

Damaging drivers’ or other passengers’ property:
For instance, damaging the car, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption.

Physical contact with the driver or fellow riders:
As our community guidelines make clear, you shouldn’t touch or flirt with other people in the car. As a reminder, Uber has a no sex rule. That’s no sexual conduct with drivers or fellow riders, no matter what. And you should never hit or otherwise hurt a driver or fellow passenger.

Use of inappropriate and abusive language or gestures:
For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.

Unwanted contact with the driver or fellow passenger after the trip is over:
For example, texting, calling, or visiting someone in person after a ride has been completed. Remember, in most countries you can call and text your driver directly from the Uber app without ever having to share your personal phone number. This means that your phone number stays anonymous and is never given to the driver.

Breaking the local law while using Uber:
For example, bringing open containers of alcohol or drugs into the car; traveling in large groups that exceed the number of seat belts in the car; asking drivers to break local traffic laws such as speed limits; or using Uber to commit a crime, including drug and human trafficking or the sexual exploitation of children.[related-posts]

Uber Community Guidelines

Aside from the guidelines all uber riders ought to follow, the company has community guidelines to let the transport hailing service to be enjoyable and safe for everyone. The company further stated that these ground rules are designed to ensure that riders and drivers have a five star ride when using the service.

Here as some of the guidelines whether you’re a rider trying to get to your destination from or a partner wanting to earn money as a driver — your behavior matters:

Respect each other:
Treat your fellow riders and drivers as you would like to be treated yourself: with respect. Always try to be on time for your ride because nobody likes to wait. It’s common courtesy not to shout, swear or slam the car door.

Give each other personal space:
We all value our personal space and privacy. It’s OK to chat with other people in the car. Riders and Drivers ought to stop habits of commenting on someone’s appearance, talking loud when making a phone call, flirt with other people in the car, and so forth.

“As a reminder, Uber has a no sex rule. That’s no sexual conduct between drivers and riders, no matter what.”

Safety First
Everyone wants to get to their destination safely. Uber ensure that you follow the local law. Check out Uber rider safety tips. Whether you’re in the front or the back seat, buckle up when you get into the car — and please leave your fire arms at home.

Drivers have a particular responsibility when it comes to safety at Uber; be to the speed limit; not texting while driving; always use a phone mount; and never driving under the influence of alcohol or drugs, and also most importantly, not to drive if you feel tired.

Children Must be Under Supervision
Uber recommends only adults to have an Uber rider account. If at one point your child is using your account, a parent or guardian must be with them at all times.

Feedback makes us all better
Whether you are a rider or driver, please rate your journey at the end of the trip. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both riders and drivers.

source: Uber

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