Image Credit: AppleSupport
Image Credit: AppleSupport

Apple launched a new Twitter account called @AppleSupport, on a Thursday morning where Apple users ask questions or inquire about their iPhones, iPads, Mac computers, where they are then asked to DM (Direct Message) the support team for more help.

“We’re here to provide tips, tricks and helpful information when you need it most, and if you have a question, well we’re here to help with that too.” Said in a tweet under their new handle @AppleSupport.

The move has so far expanded the company’s social media presence and prompts immediate reactions from their users about any of the devices.

The account has also been busy responding to questions from over 300 customers. Some of the responses point people to Web pages that can help answer their questions. Other responses ask the people to send the account direct messages with more specific details on their problem. CNET Reports.

@AppleSupport, posted its first tutorial using screen shots in form of a slide show in 4 simple-steps, on how to turn lists in the Notes app into checklists.

Naz Deen an iPhone holder asked, @AppleSupport why his iPhone 6 Keeps vibrating randomly if he switches the silent key on.!

@AppleSupport immediately responded to his problem, @inazdesign Please check Settings > Sounds > Vibrate on Silent to see if that’s on. DM us that information and we’ll be glad to help.

However, some people are taking the advantage of just complaining on the new Apple Twitter account.

As of last year, it the tech company also created a support account for their music lovers called @AppleMusicHelp which has got over 18,000 follower, to assist them with downloading tunes and creating playlists.

If you have an issue concerning any of your owned Apple gadget, feel free to ask the support team, they will be glad to help you out.

So far that account has 60,000 followers and still counting.