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MTN, Airtel in trouble over Poor Quality Service, banned from selling new simcards

MTN_offices_in_JoburgMTN alongside Globacom and Airtel have been sanctioned by The Nigerian Communications Commission (NCC) the sum of N647.5 million for breach of key performance indicators (KPIs) and poor quality of service for the month of January 2014.

Etisalat was the only operator given a clean bill as it met all the set KPIs.

In letters dated February 19, 2014, addressed to each of the affected companies, NCC said after collating statistics from the network operating centres of the operators in the month of January, discovered that the services provided by MTN, Airtel and Globacom fell below the KPI published by it in 2013.

A breakdown of the sanctions indicate that Globacom was penalised, N277.5 million for three breaches, while MTN and Airtel got sanctioned N185 million each for two breaches.

Four critical KPIs were set by NCC – Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Traffic Channel Congestion (TCHCONG) and Stand Alone Dedicated Control Channel Congestion (SDCONG).

With a target of 98 per cent for CSSR, MTN, Airtel, and Globacom failed to meet the target in January. They scored 96.85 per cent, 96.99 per cent and 96.89 per cent respectively.

NCC set a target of 1 per cent in the DCR category. The audit report referred to by NCC in its letter stated that for the month of January, MTN and Globacom failed to meet the target, while Airtel exceeded the target with a score of 0.84 per cent.

For the SDCONG KPI, with a target of 0.20 per cent, Airtel and Globacom failed to meet the target, scoring 0.40 per cent and 0.58 per cent respectively, while MTN exceeded the target with a score of 0.17 per cent.

For the last KPI, TCHCONG, with a target of 2 per cent, all the three networks exceeded the target, as MTN scored 0.55 per cent; Globacom – 0.79 per cent; and Airtel – 0.79 per cent. In summary, MTN failed to meet the targets set in the Quality of Service Regulations for the CSSR and DCR computations; Globacom failed to meet the targets set for CSSR, DCR and SDCONG computations; while Airtel failed to meet the targets for CSSR and SDCONG computations.

The operators are expected to pay the sanctions on or before March 7, 2014. Should they fail to pay the sanctions within the stipulated deadline, each of them will be liable to pay N2.5 million daily, as long as the contravention persists.

All the three operators were barred by NCC from selling new SIM cards throughout the month of March 2014, with effect from March 1 to March 31; barred from churning or deleting from their networks inactive (or non-revenue generating SIMs) during the period March 1 to March 31; barred from supplying new SIM cards from their warehouses to dealers or third parties during the same period; and stopped from all promotions until the identified KPIs considered are positively addressed.



Ephraim Batambuze III

Digital guy, Web developer, Tech blogger, Gadgets Reviews, Geeky dad. Twitter:@batambuze WhatsApp/Telegram:+256781665128 Skype:ebatambuze
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