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Web Summit Africa 2026

customer service

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9 posts

COURTESY PHOTO

COURTESY PHOTO

Omnichannel Quality Management: How to Unify Voice, Chat, and Email Metrics

March 13, 2025

Patricia Kiconco, Head of Customer Experience and Care at MultiChoice Uganda. (FILE PHOTO)

Patricia Kiconco, Head of Customer Experience and Care at MultiChoice Uganda. (FILE PHOTO)

OP-ED: Balancing Automation and Human Touch For Good Customer Experience

June 22, 2021

Customer Service | An AI Chatbot concept illustration. (Image: storyset / Freepik)

Customer Service | An AI Chatbot concept illustration. (Image: storyset / Freepik)

Exploring 5 Ways Artificial Intelligence is Transforming Customer Service

byNathan Ernest Olupot

May 18, 2023

Enhance customer service experience using self-service

August 8, 2016

A reliable software solution for a call center can streamline several day-to-day call center processes. (PHOTO BY: Pixabay)

A reliable software solution for a call center can streamline several day-to-day call center processes. (PHOTO BY: Pixabay)

5 Reasons Why You Should Invest in a Call Center Software

May 10, 2021

A person is pictures using a laptop | Photo Courtesy : Royalty Free Photo

A person is pictures using a laptop | Photo Courtesy : Royalty Free Photo

3 Ways Technology is Improving Customer Service

February 14, 2019

Image Credit: Forbes

Image Credit: Forbes

How to Bring Your Customers Back?

October 6, 2016

Nakumatt to roll out customer services platform

byAdeline Tushabe

December 2, 2013

vodacom

vodacom

Business

Vodacom takes customer service to Social networks

September 7, 2011