MTN Uganda has significantly updated its WakaNet Home broadband service, to include new pricing, better value offerings, additional products and enhanced after-sales support under its “Welcome Home” drive.
Wakanet Fiber and Business Internet Fiber packages have been increased by upto 6 times with the entry package bumped up from 10Mbps to 60Mbps at the same competitive price of UGX 130,000 monthly.
Customers with heavier needs can now enjoy packages offering 100Mbps, 200Mbps and a top-tier package offering 500Mbps – a first of its class in Uganda. In addition, all fiber packages offer unlimited data, with no usage caps.
Speaking on the updates, MTN Uganda’s new General Manager for Growth & New Business – Franklin Ocharo emphasized the company’s commitment to customer satisfaction saying, “at MTN Uganda, we believe that everyone deserves access to reliable and high-speed internet, whether they are relaxing or working from home”.
He added that “our new WakaNet pricing and service enhancements reflect our dedication to providing affordable, top-quality broadband solutions that meet the needs of our customers across the country. This is all part of our broader mission under Ambition 2025, to connect every Ugandan to the benefits of a modern, connected life.”
These updates align with MTN’s Ambition 2025, to provide access to high-quality digital services to everyone, regardless of their location or usage requirements. Through WakaNet, MTN continues to improve the home internet experience across Uganda, offering reliable, high-speed internet tailored to meet the diverse needs of its customers.
The new changes are aimed at strengthening WakaNet’s position in the market by offering even more competitive pricing and advanced service options.
For customers outside fiber coverage, MTN has made reliable high-speed internet access available by making the 5G router available for FREE upon purchase of a 5G package starting at UGX 130,000 monthly, which now comes packaged with battery backup to enable customers remain connected in case of power outage.
To make high-speed internet more affordable and accessible to all Ugandans, 4G routers have seen a price cut from UGX 130,000 to UGX 99,000, with affordable data packages starting at UGX 55,000 monthly. Customers can now also access the WakaNet MiFi at a reduced price of UGX 50,000 down from UGX 75,000 and receive 5GB free on sign-up. MTN has also introduced Gaga bundles for MiFi devices, catering for the growing demand for flexible and affordable data options.
With the superior internet connectivity solutions offered by Wakanet, customers will now be able to enhance the security of their homes with security cameras availed by MTN. The security cameras, available for both indoor and outdoor use, provide a comprehensive security solution that integrates seamlessly with WakaNet, allowing customers to monitor their homes remotely in real-time.
Every MTN Wakanet customer can now access dedicated support channels, including a toll-free number (125), WhatsApp support (0772122100), and email to resolve inquiries. Customers can use the MyMTNApp or dial *100*23# to renew their subscription or place their orders to purchase the Wakanet devices through MTN Uganda’s website.
