MTN Uganda Introduces e-Sim For its Customers

MTN Uganda's introduction of e-SIM technology comes shortly after the telco celebrated 25 years of existence in Uganda.

MTN Uganda has introduced the e-SIM (Embedded SIM) technology and now it is available for all its customers. The announcement of its e-SIM technology comes shortly after the telco celebrated 25 years of existence in Uganda, a milestone innovation aligned with the ‘Unstoppable Network’ Campaign”

This groundbreaking advancement redefines the way customers connect and interact with their mobile devices, bringing unparalleled convenience, flexibility, and security to their digital lives, making them truly unstoppable

The e-SIM is a revolutionary virtual SIM card that empowers users to seamlessly connect to their mobile service provider without the need for a physical SIM card. This digital marvel is remotely programmed via software and is seamlessly integrated into the latest generation of smartphones, tablets, smartwatches, and even vehicles.

With MTN Uganda’s e-SIM technology, customers can enjoy a host of benefits that transform the way they stay connected and manage their mobile plans.

Somdev Sen, Chief Marketing Officer of MTN Uganda, shared his enthusiasm for this groundbreaking offering, stating, “We are committed to driving Africa’s progress through cutting-edge digital solutions. Our latest e-Sim technology, an integral part of our Ambition 2025 strategy, exemplifies this commitment by providing our valued customers with an advanced and hassle-free way to experience the benefits of a modern connected life.”

He further emphasized that the e-SIM eliminates the need for physical SIM cards and opens up a world of possibilities, allowing users to effortlessly switch carriers, add plans, and manage multiple phone numbers on a single device. It’s a game-changer that enhances convenience, security, and overall connectivity.

e-Sim users can easily switch carriers, add new numbers, and even connect to different carriers, giving them ultimate control over their mobile experience. The ability to remotely program e-Sims offers unparalleled convenience, enabling users to manage their mobile plans with ease.

Travelers will no longer need to purchase physical SIM cards when venturing abroad. With MTN Uganda’s e-Sim, adding an international plan is as simple as a few taps, providing hassle-free flexibility and connectivity from the moment they arrive in another country.

While the benefits of e-Sim technology are undeniable, it’s important to note that not all devices and carriers currently support e-Sim. However, as more and more devices and carriers adopt this cutting-edge technology, it is expected to become the standard for global cellular connectivity.

MTN Uganda is inviting its customers with eligible devices to visit any of their service centers with their valid National ID and upgrade to the e-Sim technology.

How to get an MTN Uganda e-Sim
  • Simply dial *#06# to confirm if your phone supports e-Sim. If it does, it will display an EID Number.
  • Once the EID Number is displayed, visit an MTN Service Center near you with an Original National ID to get an e-Sim.
  • The Customer service agent will guide you through the current/normal swap process where your biometric details and photos will be captured.
  • A QR code will be generated for you to scan and you will have the E sim activated on your phone.


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