ISO Approves Airtel’s Information Security, Business Continuity Management Practices

The International Standards Organisation (ISO) has reaffirmed and approved Airtel Uganda’s information security systems management and business continuity management practices. The telco announced the recognition on Thursday following the renewal of its two ISO certificates including; 27001—2022 Information Security Management Systems (ISMS) and 22301—2019 Business Continuity Management Systems (BCMS).

Airtel Uganda’s Managing Director, Mr. Manoj Murali said they were pleased to be independently recognized by ISO for their demonstrated commitment to delivering world-class practices in information systems security management. “The ISO certification is a vote of confidence in our people, processes, technology, and governance of information as we connect Ugandans to opportunities,” he said in a press statement.

Murali further noted that “As an innovative technology-enabler, Airtel Uganda will continue to shop and deploy for the best information security management ICTs.” “We have trained and certified staff who have dedicated their professional lives to ensuring that information security is upheld as we transform Uganda through our affordable products, services, and solutions,” he concluded.

The certification follows the evaluation of Airtel Uganda’s information security practices, employee competencies, operational processes, and information management technologies, by a team of experts from ISO in March this year.

The evaluation covered network planning against international standards, professionalism and security of network operations, and the infrastructure supporting these operations (including operational support systems, transmission, core, value-added services, and billing systems).

Additionally, ISO examined the telco’s commitment to international standards for Business Continuity Management systems by evaluating the existence and effectiveness of their disaster recovery plans, resources, and personnel expertise.

Mr. David Birungi, Airtel Uganda’s Public Relations Manager noted that international standards are crucial for companies like Airtel to adhere to.

“These standards ensure that the products and services our customers use are safe, reliable, and of high quality,” he said. “They also guide businesses toward adopting sustainable and ethical practices, ultimately creating a future where customer purchases not only excel in performance but also safeguard our planet.”

Birungi emphasized the telco’s commitment to continuously raise the standards of the services it provides in the communities it serves.

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