Automation of routine tasks is critical, but it involves a significant amount of time and resources. To save cost and improve efficiency, businesses use automation of routine tasks as a strategic move. By integrating various incident management KPIs and metrics, organizations can automate routine tasks correctly allowing companies to improve customer satisfaction, reduce mistakes, and boost employee productivity.
To implement automation in daily operations, building scripts are necessary to perform repetitive tasks. Furthermore, several applications and cloud computing are required to maintain the entire automation workflow. We look at how to automate routine tasks with scripting and orchestration.
What is scripting and orchestration
As the name suggests, scripting involves building scripts that help businesses automate simple or complex tasks for which employee involvement is not required. Scripting ensures that the automation of tasks runs smoothly. It involves setting the right conditions that enhance the automation process.
With the process of orchestration, companies, and organizations coordinate automated tasks across various computer systems into higher-order workflows. This process allows teams and members to carry out individual tasks to perform a specific function or process.
Automating routine tasks with scripting
To manage monotonous and repetitive tasks, automation of routine tasks by scripting are essential. However, it is not possible to automate all tasks. With the right kind of scripting mechanism, businesses can automate tasks like ad campaign management, manual data entry, paid advertisement bidding, ad copy customization, social media management, data reporting, and more.
By involving professionals in innovation and strategy, businesses can move with the goal of creating a mark in the competitive landscape. However, if a professional performs repetitive tasks, the company’s growth is hindered. Not to mention, the process becomes time-consuming and tedious. So, with the help of automated scripts, businesses can leave these routine tasks to highly intuitive automation software.
Automating routine tasks with orchestration
Once IT teams have created workflows that orchestrate tasks across all necessary systems and tools, they can select the workflow with the desired result, such as building a new server or updating an application—and it will automatically perform each step in the correct order, producing the same result every time.
Orchestration allows IT teams to enhance collaborations across multiple IT domains, such as security, network, etc. Furthermore, automating routine tasks ensures the deployment of applications more efficiently and rapidly, thus improving customer experiences. With the use of several systems for task automation, orchestration also guarantees to minimize performance issues or outages. Moreover, it optimizes cost savings by ensuring systems, like cloud resources, are deactivated during times of low usage.
Also read:
What are the different scripting and orchestration tools for automation?
The different types of scripting and orchestration tools are as follows:
Ansible
Ansible uses the power of a range of platforms, including Windows and Linux communities. A large aspect of Ansible’s platform is its ability to expand, both in terms of the systems handled and the complexity of building and managing automated processes. The tool is adaptable to the new application stack, which includes container infrastructure management.
To host container-based execution environments, like jumping-off points for automated activities, this container container platform allows on-time and quick deployments and scalability. Ansible makes it easier to deploy more complicated automation, allowing users to create automation content collections that combine different dependent automation sets into a single operation.
Chef
Chef provides enterprise-level functionality for automating key infrastructure and applications. It provides system configuration facts throughout the company on a single dashboard, enabling the investigation of infrastructure vulnerabilities, flaws, and inconsistencies.
This comprehensive perspective allows for more effective configuration management and automation. Furthermore, it ensures compliance validation using industry-standard frameworks, which helps simplify the road to compliance.
Puppet
The whole business model of Puppet revolves around automation, and its features demonstrate maturity in serving client demands at a large scale. It increases security and compliance visibility while also reducing drift from known good conditions.
Puppet is also modular and is fully extended with the Puppet Forge as a marketplace having modules authored by Puppet, its partners, and end users.
Terraform
As a result, Terraform can gather data, giving support to the human resource team that delivers programs on-premise or in the cloud. It may thus be either used alone or together with other automation methods or devices. Furthermore, within Terraform, one can manage systems, ensuring compliance and configuring networking components like load balancers and firewalls.
Resolve
Resolve Action provides automated management for IT service management and Level 1 helpdesk inquiries and cloud operations like virtual machine creation remediation processes triggered by observable system events. It also offers unique connectors with third-party products, and pre-built automation that may produce rapid results.
Resolve Insights automatically detects service and application linkages, allowing you to create a dependency map and rapidly identify and assess how proposed changes would affect operations and service delivery.
MicroFocus
MicroFocus is an orchestration tool that provides an analytics dashboard and graphical workflow for visualizing compliance, a plugin library for easy integration with common platforms and applications, and process execution. Featuring RPA (robotic process automation), MicroFocus automates human interactions like key pushes and mouse clicks that are useful API or command-line interfaces. MicroFocus also supports CloudSlang code-based automation task creation.
ALSO READ: ID VЕRIFICATION API UNLЕASHЕD: PAVING THЕ WAY FOR THЕ ULTIMATЕ IN SЕCURЕ SOLUTIONS
How can zenduty help automate routine tasks?
Zenduty is primarily an incident-management platform that equips companies to deal with incident responses quickly and efficiently. With its automation capabilities that provide incident responders and accurate orchestration, businesses can deliver fast remediation to customers seamlessly.
Zenduty offers easy integrations with mobile phones, tablets, and smartwatches, from which team members can view triggered incidents and take actionable measures if required. Also, to check how the systems are functioning, Zenduty provides a single pan-glass view of the health of all production operations, ensuring customer satisfaction and growth. Furthermore, the software ensures effective collaboration of SRE and DevOps teams by automatically creating dedicated conference bridges, Jira tickets, Zoom bridges, and more.
Takeaway: Answering customer queries, forwarding customized emails, or managing incidents are ongoing tasks in every organization. To improve customer satisfaction, these tasks must be managed/resolved quickly. Since these are repetitive and monotonous tasks, it is in the best interest of the organization to utilize scripting and orchestration tools for automating such routine tasks. Choose efficient tools like Zenduty to maximize productivity by automating tasks and getting incident alerts in real-time.
