Mobile phone devices are increasing in circulation because they play a key role in aiding day-to-day communication for both personal and business needs. While now they have become a human necessity, they are also prone to getting damaged — thus, manufacturers issue warranties or a certain type of agreement given to a customer to have their phone(s) fixed in case they are damaged. While the manufacturer can do this, third-party companies partner with the manufacturers for the sole purpose of fixing devices, one example being CarlCare.
CarlCare has a partnership with Transsion Holdings, a parent company of Tecno, Infinix, and itel, providing professional repair and maintenance services. Today, Airtel Uganda announced its partnership with the company to enhance the post-purchase experience for mobile phone users.
“Our partnership with CarlCare isn’t just a response to a problem; it’s a testament to our shared commitment to customer satisfaction and loyalty,” Ms. Joweria Nabakka, Director of Customer Experience at Airtel Uganda, said during a press brief held at CarlCare head offices in Kampala. “Together, we’re turning moments of frustration into opportunities for connection and resolution,” she added.
Nabakka said the collaboration isn’t just about fixing devices, “It’s about rewriting the narrative of customer support in the digital age” — emphasizing that through CarlCare’s network of service centers staffed with skilled technicians, they’re offering their customers more than just fixing their phones but providing peace of mind.
Nabakka continued to tell the press she has witnessed firsthand the challenges their customers face when their devices falter. “It’s not just about the inconvenience; it’s about the disruption to their daily lives and the frustration of not knowing where to turn for reliable help,” she remarks. Thus, a transformative solution born out of their commitment to enhancing the customer experience is today’s partnership with CarlCare.
Mr. James Okiror, General Manager at Carlcare said, “This is not simply about quick phone repairs, free service for a year, supplying genuine spare parts or installations of approved software upgrades compatible with Airtel services. No, it’s about guaranteeing the joy of connecting with loved ones, the convenience of transacting, and the reliability of doing business.”
Okiror with confidence asked Ugandans with transsion devices (i.e. Tecno, Infinix, and itel devices) whose phones need repair to take to CarlCare offices. “With confidence, I dare Ugandans to grab those transsion devices, then sit back, connect, and transact with the assurance that Carl Care has your back,” he said.
