DHL Express on Tuesday announced the launch of their On Demand Delivery service for the Sub Saharan Africa regions currently deployed in six (6) markets so far – South Africa, Kenya, Nigeria, Ethiopia, Mauritius, and Tanzania with plans to roll out to further countries in Sub Saharan Africa regions, to allow shippers and receivers globally to select from a range of standardized delivery options.
On Demand Delivery will offer shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress, and also further improve first-time delivery performance, increases customer satisfaction, and make the overall delivery process more efficient.
The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience.
“Globally, we have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,” Hennie Heymans, CEO of DHL Express Sub-Saharan Africa said in a press statement.
“Our On Demand Delivery service was developed with the needs of our customers at the very core,” Hennie adds.
Using the platform
The company said the site/platform can be accessed on smartphones, tablets, PC and any other related device with internet connections, offering receivers up to six delivery options, and further notes that the platform is very easy to use with no worries and on the other hand benefits both shippers and receivers.
- Shippers can incorporate their own branding into customer notifications.
- Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation.
DHL also plans to roll out the service to more that 100 countries global throughout this year, accounting for the majority of global trade and online retail activity.