Facebook bots to help businesses respond faster than with messaging

In case you were wondering how the Facebook bots are going to change the way we communicate, an answer has been made available.

While speaking to investors after its quarterly earning announcement, Mark Zuckerberg, the chief executive revealed that bots will increase the speed and efficacy of interactions between users and businesses on the Messenger platform.

Bots will eliminate the waiting time when someone sends a message  to businesses via their pages on Facebook.

Zuckerberg said they can look at responses businesses give and automate them using bots to help decrease latency” between query and answer.

He added that artificial intelligence needs to play a central role in harvesting and mining the conversations between businesses and Messenger’s 900 million monthly active users.