Zambia sues mobile network operators over alleged service quality failures

The Zambia Information and Communications Technology Authority (ZICTA) has launched legal action against Airtel Zambia, MTN Zambia and Zamtel Mobile following allegations that they have failed to deliver adequate service levels to consumers.

ZICTA has sued all three of the country’s mobile operators, with the watchdog’s public relations manager Ngabo Nankonde saying of its decision to do so.

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‘The authority has resolved to take remedial measures relating to enforcement of quality service in order to protect public interest in pursuant of the Information and Communication Technologies Act No.15 of 2009.’ Nankonde said.

Further, Ms Nankonde noted that increased complaints from customers regarding deteriorating levels of service had prompted the start of legal action, claiming that all three operators were failing to meet minimum standards of quality service provision.

Source: Telegeography