customer service
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Artificial Intelligence
Exploring 5 Ways Artificial Intelligence is Transforming Customer Service
In order to succeed amidst fierce rivalry and skyrocketing consumer expectations businesses must prioritize exceptional customer service. That’s why today…
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Business
OP-ED: Balancing Automation and Human Touch For Good Customer Experience
It’s easy for any business to tout away how it runs on a customer-centric approach and how the customer is…
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Features
5 Reasons Why You Should Invest in a Call Center Software
In this modern world, consumers are impatient and want their queries resolved immediately even in real-time. Sometimes, it is hard…
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Business
3 Ways Technology is Improving Customer Service
Never before has customer service been more important in literally any industry imaginable. From consumer goods to B2B relationships, the…
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Features
How to Bring Your Customers Back?
It is a known fact that retaining your existing customers is much cheaper than attracting new ones. It doesn’t mean…
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Business
Enhance customer service experience using self-service
The essence of customer service can be traced to time immemorial. On the other hand, the method of delivery of the customer…
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Business
Nakumatt to roll out customer services platform
Nakumatt Holdings, in collaboration with ISON BPO, will soon roll-out a 24 hour contact center facility for enhancement of the…
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