Every once in a while, someone calls me asking for my help to unsubscribe from either receiving caller tunes or MTN voice. This is always because they get charged for such service every day or week or even a month. In the light of all these complaints MTN Uganda is...
This week MTN's Christopher Ssali spoke to PC Tech's Nicholas Kamanzi about MTN Mobile Money. Here are the excerpts. Q: Last Week I wrote about how There is Not a lot of Innovation around Mobile Money and how we are not seeing Mobile Money in the startup Area, And where we...
MTN Uganda has this morning announced a platform through which they will recognize the most outstanding locally developed mobile and desktop applications, the MTN Innovation Awards. The awards will also recognize individuals and organisations that have been at the forefront of enabling the innovation ecosystem in the country. The awards...
Something that customer service go through everyday are queries specific to how to manage data usage on smartphones and tablets. Maybe you regularly go over your data allowances and need to keep that within check or you simply need to know how much data you use on your smartphone or...
Shell Customers can now purchase fuel and other Shell products using MTN Mobile Money. This follows an agreement between Vivo Energy, the operators of Shell in Uganda, and MTN Uganda that will enable customers purchasing products from Shell stations nationwide to pay for the latter’s services using Mobile Money...
MTN’s CMO Mapula Bodibe personally verifies registered customers in Luwero Kasana after the launch of ReadyPay Solar system in partnership with Fenix International earlier this month
Early this month the telecom regulator Uganda Communication Commission wrote to all telecom players to register all its subscribers or face consequences, including revoking licenses, fines or disconnection. The telecoms took this notice very seriously, and this month we’ve seen creativity and innovation come into play as each tries...
MTN Mobile Money customers with accounts in DFCU Bank can now deposit and withdraw money from their Mobile Money wallets directly to their bank accounts conveniently on their phones. This follows the launch of a strategic partnership between the two brands in which MTN is extending the service to dfcu...
MTN Uganda recently partnered with Commercial Bank of Africa (CBA) to usher in the new service that offers its Mobile Money subscribers the option to save and access loans using their mobile handsets. The service dubbed MoKash allows subscribers to activate a savings and loans account free of charge. CBA reported...
MTN Uganda today launched a new mobile app for all smartphone users. MyMTN has been designed to work on most smartphones in the market, including Android, Blackberry, iPhone and Windows phone. The MyMTN mobile app has been designed to offer a better user experience to high value customers who...
Internet service providers always have a hard time convincing clients that their data was not stolen but used up. This is because the Customer believes they did so little to use up the data, and at the same time, the IPS cannot prove to the customer that they indeed used up...