Computers have been such an integral part of our lives that it's difficult to imagine when they weren't in our homes, workplace, or back pockets. But computers, as we know them today, are still new compared to what they used to be. Computers have been around since the invention of...
The essence of customer service can be traced to time immemorial. On the other hand, the method of delivery of the customer service experience needs to be continually updated to match the desires and expectations of an ever-changing customer base and that is why we believe that the customer experience landscape...
These days, it seems as though more and more companies are moving away from personal customer service and toward an automated, digital workforce of computer-generated responses to customer queries, automated computer answering services, etc. American Power and Gas is working to change that. What sets them apart? At every...
On Sunday the website of Indian designer Anita Dongre crashed after Kate Middleton wore her dress to a high-profile charity cricket match. Dongre's team started receiving orders from all over the world, resulting in the crash. The good news is that her team were able to get the website quickly. This reminded me of...