The essence of customer service can be traced to time immemorial. On the other hand, the method of delivery of the customer service experience needs to be continually updated to match the desires and expectations of an ever-changing customer base and that is why we believe that the customer experience landscape...
On Sunday the website of Indian designer Anita Dongre crashed after Kate Middleton wore her dress to a high-profile charity cricket match. Dongre's team started receiving orders from all over the world, resulting in the crash. The good news is that her team were able to get the website quickly. This reminded me of...
Over the weekend, my social media news-feed was filled with speculations that one of the international banks was planning to exit the African Market. As we wait for official communication from the respective Bank, I want to offer my two cents concerning traditional Banking systems. When Bell telephone was struggling...