Systems Integration for Government Agencies will Enhance Public Service Delivery – James Saaka

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The National Information Technology Authority – Uganda (NITA-U) last week held a planning and engagement meeting with ICT Chief Information Officers (CIOs) to discuss Systems Integration.

NITA-U under the Regional Communication Infrastructure Program (RCIP) seeks to integrate all information systems in Government so that data can seamlessly be shared between the systems in a rational, secure, efficient and sustainable manner to enhance public service delivery.

Currently, MDA systems operate in silos with limited data sharing, causing a hindrance to Government in realizing the full potential of ICT in the social and economic transformation of the country.

This integration promises access to all government services via a single e-citizen portal using mobile or web via www.ecitizen.go.ug. The meeting which was attended by CIOs from government agencies and MDAs identified the National Identity Register as critical in provision of online services to citizens and

NITA-U executive director, James Saaka urged all government agencies to embrace the power of ICT in providing quality and timely services to all Ugandans. “We must use ICT to ease the lives of every Ugandan and change the face of service delivery.”

James Saaka emphasized the importance of the integration exercise to the public as reduction of manual processes and a one stop for online government services and citizen information. This will also improve transparency in government procurements via the E-procurement system and use of shared services for core business functions.

Vincent Bagiire, the Permanent Secretary to the Ministry of ICT and National Guidance said, “the purpose of the systems integration is to improve ease of consumption of services by the public and improve reporting as well as planning & overall decision making”.

James Saaka also promised that APIs will be opened to developers and innovators in the private sector. This will enable them access to key government data so that they can continue to build solutions that are beneficial to the masses.