Uganda’s top Pension body, the National Social Security Fund (NSSF) has rolled out a transaction alert service for her members.
The development was revealed by the NSSF Managing Director, Richard Byarugaba as the Fund launched activities to engage closely with its members, dubbed Customer connect week.
According to Byarugaba, NSSF will send real time customer transaction alerts upon receipt of social security contributions and payment of benefits.
The alerts will be sent in four categories; mail alert to the employer, SMS to the employee, monthly mail statements to members and SMS to members updating them on the progress of their benefits.
“Every time an employer remits contributions for their employees, an e-mail alert will be sent to the employer confirming that their payments has been received. In addition, an SMS alert will be sent to the member as soon as contributions are received and posted to their NSSF statement,” said Byarugaba.
The real-time transaction alerts will go a long way in empowering both employers and employees to keep track of their transactions with the Fund, thereby improving service delivery and ultimately, impacting on compliance levels.
Byarugaba further said that NSSF will also send contributions statements every month to members via email showing details of the contributions that month as well as their total savings.”
“In order to keep NSSF members who are processing benefits abreast with the payment process, we will send Benefits Transaction Alerts at every stage of the benefits payment process,” Byarugaba added.