Vodaphone - Safaricom MPESA operations Kenya
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Kenyan telecom giant, Safaricom has given all M-Pesa Subscribers 24 hours of free Mobile Money transactions on the network.

Safaricom’s network went down on Monday morning crippling many businesses. For nearly two hours on Monday, subscribers were unable to make calls, send messages or transact on M-Pesa.

“We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started running the affected functions from our redundant equipment to restore services,” said Safaricom chief executive Bob Collymore.

Mr Collymore, whose time at the helm of Safaricom is expected to come to an end this year, gave M-Pesa users 24 hours of free mobile money transfers as a balm for the inconvenience and losses suffered over the two days.

The Communications Authority of Kenya (CA) said it would hold back on imposing sanctions on Safaricom until a detailed report on the incident is submitted.

“The authority is awaiting a comprehensive report on the incident from Safaricom in order to determine whether there was any omission on their part in line with the obligations of their licence,” said the CA

Safaricom has 71.6 market share of Kenya’s mobile subscription and is the largest in the mobile money business.

Via Daily Nation