Late this year in October, MTN marked its 18th anniversary in Uganda by engaging customers in celebrations activities across the country. This time around, the 18-year old telecom company is dedicating a week embarked on yet another drive to appreciate its customers and also reaffirm its commitment to deliver a distinct and excellent service.
The quarterly activity carried out by the entire company right from the top management team to the customer front-line executives, is taking place at all MTN Service Centres countrywide.
The objective of the engagement is to appreciate and recognize customers who make up MTN’s big family of over 10 million. All MTN staff have taken to solving customer queries and educating them on existing innovations like MoKash and data related issues.
During these engagements, customers are invited to interact directly with MTN’s management team at the different service points. It’s through these interactions that the leadership gets a better understanding of customer experiences and finds solutions to enhancing it.
MTN’s General Manager for Customer Experience Dorcas Muhwezi in a statement said; “It is exciting to see all MTN backend teams and top management joining Service Centre staff to serve, educate, interact and listen to customers with the main objective of appreciating them and seeking feedback on our products and services.”