Xtime has announced the launch of Spectrum, the industry’s first integrated, cloud-based system designed to drive owner loyalty through one service experience platform.
The system’s four products – Invite, Schedule, Engage and Inspect powered by Service Pro – were built to help service departments create a consistent, high-quality ownership experience that drives repeat business.
“Growing profitably is a dealership’s No. 1 objective, and customer loyalty is the most effective way to achieve it,” said Jim Roche, senior vice president, Marketing & Managed Services, Xtime.
“But 83 percent of surveyed dealers state that their existing systems do not support a superior ownership experience. That’s why we developed Spectrum. Its integrated, cloud-based tools can deliver the valuable, convenient, trustworthy service experience that today’s customers are looking for – the kind that can turn one-time buyers into repeat customers and enables profitable growth.”
Dawn Newsome, director, Corporate Fixed Operations, Vaden Automotive Group, said: “With Xtime’s products and services, we’re able to build trust with our vehicle owners. When we meet with our customers, it feels more like a collaboration.
Because we put emphasis on bringing the latest technologies to our service department, we create an experience that is unique to each customer.”
Spectrum’s products work collaboratively to modernize the service experience at every touchpoint. First, Xtime Invite’s dashboards display real-time shop capacity, allowing dealerships to identify available time slots and use promotions to fill them.
Then, Xtime Schedule offers customers consistent multichannel service scheduling across Web, mobile and in-vehicle systems.
Next, Xtime Engage delivers tablet-friendly access to menus, pricing and service history, as well as integrated checkout and bill pay processes, to simplify the service lane experience.
Finally, Xtime Inspect powered by Service Pro provides a powerful electronic inspection tool coupled with workflow collaboration and interactive customer approvals to ensure that the service bay experience is an integral part of the customer journey.
Each product operates within the Xtime Cloud, ensuring seamless and consistent customer and vehicle information from every department and for every customer. Additionally, robust reporting and analytics provide insight into short- and long-term trends that affect dealerships’ shop capacity.
Xtime is introducing Spectrum at the 2016 NADA Convention and Expo, Booth #1311C. Visit us online to schedule a demonstration and learn more about this innovative solution.