Description:
Diagnose and resolve technical hardware and software issues.

Details Organisation:
International Medical Group (IMG) constitutes an NGO, International Medical Foundation (IMF), a hospital, International Hospital Kampala (IHK), a health management organization (IMC) with a network of clinics upcountry and in Kampala.

IMG is committed to making a difference to healthcare in Uganda through education, innovation, applied research, community outreaches.

Job Role:
Provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Specific Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes and updates.

Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science or any related field.
  • CCNA Certification and or any Linux Certification will be an added advantage.
  • Working knowledge of fundamental operations of relevant software, hardware and other   equipment.
  • Knowledge and experience of customer service practices.
  • 2 years experience in a related field.

Key Competencies:

  • Oral and written communication skills.
  • Good learning skills.
  • Customer service orientation.
  • Problem analysis.
  • Problem-solving.
  • Adaptability.
  • Team interaction.
  • Planning and organizing.
  • Attention to detail.
  • Stress tolerance.

Interested applicants should send their CVs, applications and certificates (including 3 work references) via BrighterMonday.

Deadline for submission is Wednesday, April 27th 2016.