Opportunity: IT Intern – Nairobi International Rescue Committee
Description:
He/she will provide users with solutions to questions and issues with their computer hardware and software.
Job Purpose/Objective:
The IT Intern will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone, He/she will provide users with solutions to questions and issues with their computer hardware and software.
Key Responsibilities:
Level I Help Desk Support – Including but not limited to password resets, account creations, account terminations, desktop and laptop builds and printer support Level II Help Desk Support – Including but not limited to Sophos anti-virus assistance, Windows 7 Professional support, Microsoft Office 2007/2010/2013 support, Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting.
Enterprise Ticket Management – Work inside our (Helpdesk system) enterprise ticketing system, Service-Now, to provide timely and transparent staff support of all requests Vendor Management – Work directly with IT vendors (Service providers) to obtain support, repair and warranty information
Hardware Inventory – IT intern to work with our Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software for country program
Preventative Maintenance – IT intern will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows” Various Projects – Position will need to assist IT officer on various IT projects such as AD integration and office 365 implementation.
Required Qualifications:
College degree or equivalent certification Proficient in Microsoft family of products (Windows, Office and Server).
HOW TO APPLY: Full description of this position and application details can be viewed through their website.
Deadline for Applications is 18th March 2016.
