The National Information Technology Authority-Uganda (NITA-U) in partnership with the Uganda Business Process Outsourcing Association (UBPOA) will tomorrow (Wednesday) launch the BPO incubation Centre in the capital, Kampala.
Government says the BPO Industry is one of the key areas it has identified as a long-term solution to addressing issues of unemployment amongst educated youths as well as to increase investment in area of Information Technology Enabled Services (ITES).
In 2011, NITA-U received supplementary funding from Government through the Ministry of ICT towards the setting up of a Government BPO Incubation Centre.
The Centre has been successfully established on 3rd and 4th Floors of Statistics House in Kampala.
The 240-seater BPO Incubation Centre is currently being run by three private sector Companies employing a total of 210 agents. The targeted employment for this FY is 250 agents.
When operated at full capacity of 3 shifts per day, the Centre can employ over 750 agents and staff. Indirect employment is also created in the various sectors of the economy e.g. through provision of food/catering, security, transport, cleaning services, accommodation, etc. Overall, there are 50 registered BPO companies in Uganda employing over 4000 youths.
The 2013 BPO regional conference will be officially opened by the Hon. Minister of ICT tomorrow at the Kampala Serena Hotel.